Resident FAQs

Rent can be paid with a check, cashier’s check, money order, cash, or via the tenant portal. We strongly discourage the use of a debit/credit card as the convenience fee is $84.95. There is a $4.95 convenience fee to pay online using your account and routing information (ACH).

Rent is due on the 1st and considered late after the 3rd. A late fee will be assessed on the 4th; please reference your lease for any questions regarding late fee penalties. If rent is still not paid by the 10th, an additional late fee will be assessed to your account. Bounced checks are subjected to an NSF Fee; please reference your lease to determine the fee.

If you have a repair/maintenance issue, please go to the repair section of our website and fill out a service request.  All non-emergency requests must be logged in. No phone calls, texts, or e-mails will be accepted.

Security Deposits are processed during the last week of the following month following the end of the lease.

We have an after-hours emergency line for repairs related to gas, electrical, mechanical, or plumbing failure. Please go to the Emergency Line tab under residents for further information. If you feel like your safety is at risk please call 911 immediately.

It is imperative that a move-in inspection report is filled out and returned to our office.  This report will be your opportunity to document any/all damage that is present at the start of your lease. Failure to return a move-in inspection report to us will subject your to being held accountable for all damage notated during your move-out.  Normal wear and tear is minor scrapes, scratches, blemishes to the property. Large nail holes, anchor holes, screws, etc. leave larger holes in the walls and are considered above normal wear and tear.  Penny size nail holes to hang artwork on walls is acceptable.  Not reporting an issue which in turn causes additional damage to the property due to not being reported is also grounds for being held responsible for the cost associated with that repair.  Please refer to the move-out procedures and cleaning checklist for further clarification.

Go to charlestonrentalproperties.com

Click “Resident Login” at the upper right-hand portion of the page.

Click “Sign Up” if you don’t already have an account.

Leave location at Default

Fill out the profile information.

Enter in your account number. This can be found in your move-in packet. If you misplaced this information, please contact our office at 843-654-9140 to obtain this number.

Check the “I’m not a robot” button.

Click Sign Up

Charleston Rental Properties
1007 Johnnie Dodds Blvd. Ste. 133
Mount Pleasant SC 29464